Where is Mens Formal located?
We are located in Adelaide, South Australia. You can view our contact details here.
Do I have to order online?
You have the option to order offline if you prefer. You can do this over the phone or you can contact us and we will send you a manual order form. Goods are despatched once full payment has cleared. You can view our contact details here.
What forms of payment are accepted?
You have the option of paying for your order using your PayPal account or paying by Visa or Mastercard using our secure payment gateway . Alternatively payments can be made by bank deposit.
We does not pass on credit card charges to customers.
I want to pay by credit card - how secure is this site?
Our ecommerce hosting and software is Level 1 PCI compliant.
All credit card transactions are completed via our secure payment gateway. When our online order form asks users to enter contact details and credit card details, that information is protected with Secure Socket Layers (SSL) encryption software.
Your transaction is completed in this secure environment, and your credit card details are not stored on our server. Only your name and delivery details are forwarded to us to match with your order for despatching.
Do the prices include sales tax?
Goods and Services Tax (GST) is included in all prices. All prices are quoted in Australian dollars.
How long will it take to receive my order?
We will endeavour to despatch your order within 48 hours of your payment clearing. Delivery by regular post within Australia should take between 3-8 business days depending on the delivery address.
Orders received on weekends and public holidays will be despatched at the earliest opportunity.
You have the option to upgrade to Express Post at checkout.
How can I track my order?
When you order is despatched a tracking number will be emailed to you. You can track the progress of your order by entering the tracking number via Australia Post Tracking
How much does delivery cost?
Delivery is $10.00 within Australia. However, orders over $100.00 are delivered free by regular post within Australia.
You have the option to upgrade to Express Post checkout. Unless otherwise stated, there is a flat fee Australia-wide of $13.95 for Express Post up to 2 kg and $22.00 for 2-5 kg.
IMPORTANT: A signature is required on all deliveries. If no-one is home the parcel will be taken to the local post office.
Are international orders accepted?
We currently only service the Australian market.
Are credit card costs passed on to the customer?
No transaction fees or charges are passed on to the customer.
Does Mens Formal deliver to post office boxes?
Yes, we are happy to deliver to PO boxes within Australia. As with all our deliveries, a signature is required upon collection.
What is the returns policy?
Purchases can be exchanged for a different size of the same item providing they are returned unused and unworn. Items are to returned in the original packaging and with original tags still attached. To organise a return please contact us within 14 days of purchase. Please note that postage costs involved in returning goods for exchange due to sizing issues are the responsibility of the purchaser.
Please note that returns on custom-made items will incur a re-stocking fee passed on from the manufacturer. This could be up to 25% of the price of the item.
We aim to provide our customers with products of the highest standard and quality. If you received an item with a manufacturing fault, please let us know so we can resolve the problem as quickly as possible. Simply contact us for a return authorisation which will allow your return to be actioned promptly. Where possible an exchange will be provided, failing that a refund will be issued. Exchanges and refunds are generally made within one business day of the returned item being received by Mens Formal Australia.
We take care to pack your items carefully so that they won't get damaged in transit. If, for whatever reason, they arrive damaged or faulty, we ask that you let us know within 7 days of receiving them. We'll arrange for the products to be returned to us and a replacement will be sent out to you.
Please note that no exchanges and refunds are made until the originally purchased item has been returned.
If I subscribe to the product update service, will my details be shared with anyone?
Shoppers who subscribe to our product update service can rest assured that their details will not be shared with any third party. The contact details are used solely to update our customers with information on monthly specials and new product arrivals.
Customers may opt out of this service at any time.