Terms & Conditions

Mens Formal is owned by Executive Accessories Pty Ltd, an Australian owned business based in Adelaide.

Mens Formal is a retailer selling direct to the customer. We do not wholesale to other retailers.

As the use of this web site is governed by the terms and conditions outlined below, please take a moment to review them. Please note that the terms and conditions may be updated from time to time. 

Use of this web site constitutes your agreement to follow these terms and conditions. If you do not agree with any of the terms and conditions below please do not use the web site.

If you require clarification on any issues please contact us 


Refund & Returns Policy

We aim to provide our customers with products of the highest standard and quality. If you received an item with a manufacturing fault, please let us know so we can resolve the problem as quickly as possible. Simply contact us for a return authorisation which will allow your return to be actioned promptly. Where possible an exchange will be provided failing that a refund will be issued. Exchanges and refunds are generally made within one business day of the returned item being received by Mens Formal.

We take care to pack your items carefully so that they won't get damaged in transit. If, for whatever reason, they arrive damaged, we ask that you let us know within 7 days of receiving them. We'll arrange for the products to be returned to us and for a replacement to be sent to you.

If you simply changed your mind regarding your product, we are happy to exchange or refund the purchase price providing the product is returned to us in its original condition and undamaged, including the outer packaging within 30 days of purchase. We will not refund you any cost in sending us back the returned goods and you will need to pay for return shipping from Mens Formal back to you for any exchanged products.

Returns and exchanges on custom-made items will incur a re-stocking fee. This is a fee passed on from the manufacturer and is up to 25% of the cost of the item. 

If you are dissatisfied with your purchase please contact us to allow us to resolve any problems.

Please note that no exchanges and refunds are made until the originally purchased item has been returned.


Delivery 

Delivery by Regular Post within Australia is $9.00. However orders over $100.00 are delivered free. A signature is required on all deliveries. If no-one is home the parcel will be taken to the local post office and a card left advising the recipient that this has occurred.

Express Post is available as an option at checkout. Unless otherwise stated, there is a flat fee Australia-wide of $12.00 for Express Post up to 2 kg and $20.00 2-5 kg. A signature is required on all deliveries. If no-one is home the parcel will be taken to the local post office and a card left advising the recipient that this has occurred.

Where Mens Formal incurs a special delivery charge from a supplier for sourcing items for individual customers, we reserve the right to pass this cost on to the customer. This will be advised to the customer at the time the order is received.

Unless otherwise specified, credit card and PayPal orders are generally despatched within 48 hours of receipt and should be received within 3-7 business days depending on the delivery address. For offline payment methods, we will endeavour to despatch the order within one business day of your payment clearing. If an item requires manufacturing prior to despatch, this may delay the despatch by 1-2 days.

Orders received on weekends and public holidays will be despatched at the earliest opportunity.

We are happy to deliver to post office boxes within Australia. As with all our deliveries, a signature is required upon collection.

We do not deliver to parcel lockers as a signature is required.

Mens Formal currently accepts orders from the following overseas destinations using Australia Post's Pack And Track International Service:

  • Canada - from AU$21.10
  • New Zealand - from AU$17.55
  • United Kingdom - from AU$25.20
  • United States  - from AU$21.10

Overseas orders over 2 kg will be despatched by Express Post International.

Please note that local taxes and import duties may be payable by the recipient in the destination country.

International customers from countries not listed above are invited to contact us with details of their enquiry.


Prices and Payment 

All items listed on www.mensformal.com.au are priced in Australian dollars (AUD) and are inclusive of Goods and Services Tax (GST) for orders within Australia.

Returns on custom made items will incur a re-stocking fee.

A currency converter is available onsite for the convenience of overseas shoppers. Exchange rates used are sourced directly from http://www.xe.com and refteshed twice a day. This is an indication only and may not be the exchange rate at the exact moment of purchase. All orders are processed in Australian dollars in the shopping cart.

We accept payment by PayPal, Visa, Mastercard or direct deposit. There is no surcharge for payments made by credit card.

All credit card transactions are completed via PayPal's secure payment gateway. When our online order form asks users to enter contact details and credit card details, that information is protected with Secure Socket Layers (SSL) encryption software. Your transaction is completed in this secure environment, and your credit card details are not stored on our server. Only your name and delivery details are forwarded to us to match with your order for despatching.

If you wish to pay by bank deposit, payment details will be provided to you upon checkout.

Product Information 

All brand name products sold on this web site are 100% authentic. We have endeavoured to display colours as accurately as possible. However because the colour may vary on different computer monitors, we cannot guarantee 100% accuracy. 

Prices displayed are inclusive of GST. Prices quoted and bonus offers are applicable only while stocks last. 

Links to Other Web Sites 

This web site contains links to other web sites for our customers’ convenience. Mens Formal is not responsible for the content, accuracy or opinions expressed in such web sites. 

Copyright 

All content on this website, including software, text, graphics, logos, icons, images or any other media is the property of Executive Accessories Pty Ltd or its suppliers and is protected by Australian and International Copyright law. 

No part of the website may be reproduced, retransmitted, disseminated, sold, published or used for any other commercial purpose without the express written consent of Executive Accessories Pty Ltd, or the copyright holder. 

Disclaimer 

This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Executive Accessories shall not be liable for any damages of any kind related to your use of this site. 

Other information 

All trademarks, logos, product names and company names found on this site are the property of their respective owners. 

We encourage you to send us your feedback, but please be aware that any information, materials, suggestions, ideas or comments you supply are deemed to be non-confidential. By sending us this information, you also grant us unrestricted license to use, modify, reproduce, transmit, display and distribute the information for any purpose.

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